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At Artisanchscent, we are committed to delivering high-quality photography services and ensuring our clients are satisfied with their experience. This Return Policy outlines our policies regarding refunds, cancellations, and returns for photography services and physical products. We understand that circumstances may arise that require changes to your booking or order, and we aim to handle such situations fairly and professionally.
Please read this policy carefully before booking our services or purchasing products. By engaging our services or making a purchase, you agree to the terms outlined in this Return Policy. If you have any questions or concerns, please do not hesitate to contact us before proceeding with your booking or purchase.
All photography session bookings require a deposit to secure your date and time. Deposits serve to reserve our services exclusively for you and compensate for other potential bookings we may decline during that time slot. Due to the nature of scheduling and the opportunity cost involved, deposits are generally non-refundable.
However, we understand that unexpected circumstances arise. If you need to cancel your booking, please contact us as soon as possible to discuss your options. Depending on the timing and circumstances of your cancellation, we may be able to apply your deposit toward a future session or provide partial credit.
Our cancellation policy is structured as follows based on the timing of your cancellation notice:
In the rare event that we must cancel a session due to illness, emergency, or circumstances beyond our control, we will notify you as soon as possible and offer one of the following options at your choice:
For outdoor photography sessions, weather can be a significant factor. If inclement weather is forecast or occurring on the day of your session, we will contact you to discuss options. Weather-related postponements are not considered cancellations, and no additional fees will apply for rescheduling due to weather. We will work together to find a suitable alternative date.
We take pride in our work and strive to deliver images that meet and exceed your expectations. Our editing style and approach are consistent with the portfolio samples shown on our website. Before your session, we encourage you to review our portfolio to ensure our style aligns with your vision.
If you are not satisfied with specific aspects of your delivered images, we offer a revision process. Please notify us within 14 days of receiving your images if you would like to request revisions. We will work with you to address concerns within the scope of our editing capabilities. Revision requests may include:
Please note that extensive re-editing requests or requests that significantly deviate from our artistic style may be subject to additional fees. We reserve the right to decline requests that would compromise the artistic integrity of our work.
Due to the nature of digital products, once images have been delivered and downloaded, they cannot be returned. Therefore, refunds for delivered digital images are generally not available. However, if there is a significant issue with the quality or delivery of your images that cannot be resolved through our revision process, please contact us to discuss the matter. We handle each situation on a case-by-case basis and are committed to finding a fair resolution.
We offer various printed products including photo prints, albums, canvases, and other custom items. These products are made to order specifically for you using your session images. Due to the customized nature of these products, they are not eligible for return or refund except in cases of manufacturing defects or damage during shipping.
If you receive a printed product that is defective or was damaged during shipping, please contact us within 7 days of receipt. We will require photographic evidence of the defect or damage. Upon verification, we will arrange for a replacement product at no additional cost to you or provide a refund for the affected item.
Please be aware that colors may appear slightly different on printed products compared to how they appear on your screen. This is due to variations in monitor calibration and the nature of printing processes. Minor color variations between screen display and printed products do not constitute a defect and are not grounds for return or refund.
Gift cards and photography session vouchers are non-refundable and cannot be exchanged for cash. They are valid for the period specified at the time of purchase, typically 12 months from the date of issue. Expired gift cards cannot be extended or refunded. Gift cards may be transferred to another person but cannot be resold.
If you wish to upgrade your photography package or add additional services after your initial booking, please contact us to discuss options and pricing. Upgrades are subject to availability and must be confirmed before your session date. Once a session has been completed, package downgrades or refunds for unused services within a package are not available.
To request a refund or return, or to discuss any concerns about your photography services or products, please contact us using one of the following methods:
Please include the following information in your request:
We aim to respond to all refund and return requests within 3-5 business days. Once a refund is approved, please allow 5-10 business days for the refund to be processed and appear in your account. The exact timing may vary depending on your payment method and financial institution.
We recognize that exceptional circumstances may arise that are not covered by this policy. In such cases, we encourage you to contact us directly to discuss your situation. We are committed to treating all clients fairly and will consider each unique situation on its own merits. Our goal is to ensure a positive experience for all our clients while maintaining fair business practices.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
If you have any questions about this Return Policy or need assistance with a refund or return request, please contact us at:
Artisanchscent
260 Carlaw Ave #202AAA
Toronto, ON M4M 3L1, Canada
Phone: (416) 277-6355
Email: contact@artisanchscent.world